When you register as a participant of any Puka Up event, wellbeing program or for any other service, you provide consent for us and our third party practitioners to access and use your personal information, so they can provide you with the best possible support and service. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
We collect and administer a range of personal information for the purposes of providing services, raising funds and promoting the work of Puka Up.
We recognise the right of individuals to have their personal information administered in a manner that meets their reasonable expectation to privacy in accordance with both legislation where applicable and the core values and principles of Puka Up.
The information we will collect about you may include your:
We may collect your personal information in several different ways:
We sometimes share your personal information:
Puka Up will endeavour to ensure the personal information we store is accurate, up-to-date and complete, and we will also aim to disclose your personal information only if it is relevant to the third party in question.
Only people who need to access your information will be able to do so. Other than in the course of providing services or as otherwise described in this policy, Puka Up will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
We will store your personal information in electronic files and paper files. Your information will only be accessed by Puka Up staff, contractors or volunteers in the course of providing you the service, program or event you have engaged us for.
We will seek to ensure as far as possible that your personal information is protected from misuse, unauthorised access or disclosure, however, due to the inherent risks associated with electronic storage, it is not possible for Puka Up to ensure that third parties we use such as Cloud providers act according to Australian privacy laws at all times.
You may request access to your personal information held by Puka Up by contacting our Privacy Officer in writing. If access is refused, a written notice will be provided to you explaining the reasons and the recourse available.
It may be necessary to verify your identity and to ask you to specify what information you require. We may charge a fee to recover our costs of verifying the access request, located, retrieving, reviewing, copying and providing access to information requested.
You may also request a correction to the personal information we store by contacting our Privacy Officer in writing. We will make any appropriate corrections, or if we do not agree with the corrections requested, a written notice will be provided to you explaining the reasons and the recourse available.
Our website www.pukaup.com is available for your convenience. You may contact us through our website via e-mail.
Puka Up Pty Ltd
11 Wilson Street
South Yarra VIC 3141
You can also lodge a complaint with the Office of the Australian Information Commissioner by calling 1300 363 992 or emailing firstname.lastname@example.org
Current as of: 24 March 2020